Whiteknights Estate Agents, Berkshire
Independent estate agents Whiteknights in Reading has been running the system throughout 2016 and the results have been dramatic. The company now sees 25% of its monthly valuations booked through the online system, and reports that the early interaction with clients has seen a 15% increase in valuation-to-instruction conversion.
Whiteknights is using the system with their six sales and lettings departments, and reception notably from tenants has been excellent, with the firm receiving numerous emails from overseas tenants saying how much easier it was to book properties to view.
The reactions speak for themselves. “This system has given us a massive advantage over many of our competitors and perhaps more importantly, has been loved by our customers. One even contacted me to say they couldn’t believe estate agents hadn’t offered this online service years ago!”